Dirty Dog Detailing · Massachusetts

Terms of Service

Effective date: November 6, 2026

1. Our services

Dirty Dog Detailing provides mobile vehicle cleaning and detailing services in its service area, including interior and exterior detailing, vehicle washing, paint decontamination, polishing, paint correction, protective coatings and related services. We provide detailing and cosmetic-care services, not mechanical diagnosis or repair, collision repair, or safety inspections. The specific work available depends on the vehicle, its materials, condition, location and the package accepted at booking.

2. Booking and authorization

A booking request is not accepted until Dirty Dog Detailing confirms it. By booking, you confirm that you are the vehicle owner or are authorized by the owner to arrange the requested services. You authorize only the services and price stated in the accepted booking, estimate or other written confirmation. We will seek your approval before performing additional services or charging an additional amount. You may ask for an estimate or clarification before authorizing work.

2A. Cancellation rights for certain off-premises agreements

Some consumer agreements for services made away from the seller's business address may be subject to a statutory three-business-day cancellation right under Massachusetts General Laws Chapter 93, Section 48. Where the statute applies, the agreement must be in writing, signed by the seller, contain the required terms and seller address, and include the statutory cancellation statement and detachable notice form. A website checkbox or this general Terms page is not a substitute for those required transaction-specific documents and does not waive or reduce any statutory right. The statute generally prohibits a seller of services from beginning work during the three-business-day cancellation period, subject to the narrow statutory exception. Applicability depends on the facts of the transaction.

3. Customer responsibilities and mobile access

You agree to make the vehicle available at the agreed location and appointment time and to provide safe, reasonable access and working space. Where a service requires customer-provided water, electricity, garage access or other facilities, we will tell you before the appointment. Please remove cash, valuables, personal documents, medications, fragile items and other belongings before service. Secure child seats, aftermarket accessories and loose items. Tell us in advance about known damage, leaks, electrical or mechanical problems, repainted or wrapped surfaces, delicate materials, prior repairs, aftermarket equipment, alarm systems or other conditions that may affect the work. You are responsible for obtaining any property-owner, landlord, condominium or location permission needed for us to work at the service address.

4. Vehicle condition, photos and results

Before work, we may document the vehicle's visible condition, including existing scratches, dents, chips, stains, cracks, worn trim, damaged wheels, loose parts or other pre-existing conditions. We may take photographs for service documentation and to help explain recommended work. These photographs will be handled in accordance with applicable privacy requirements and will not be used in public marketing without appropriate permission.

Results vary with vehicle age, paint and interior materials, prior care, contamination, wear and existing damage. Some stains, odors, scratches, swirl marks, oxidation, water spots, etching, fading and embedded contamination may be permanent or may not be safely removable. Paint correction and polishing remove or reduce a limited amount of clear coat and are not appropriate for every finish; we may decline or limit work where further treatment could create unreasonable risk. Coatings and other protective products require proper care and maintenance and do not make a vehicle scratch-proof or damage-proof. No specific result, complete stain or odor removal, or exact durability period is guaranteed unless we expressly agree otherwise in writing.

5. Pricing, taxes and payment

The price for your service will be provided or confirmed before you authorize the work. A quoted price may depend on vehicle size, condition, service selection and the work actually requested. Any optional add-on, extra labor, travel charge or other fee must be disclosed to you before you agree to it. We will not knowingly charge more than the amount you authorized without obtaining your approval for the change. Applicable taxes will be added where required by Massachusetts law. If products are sold separately or transferred as part of a transaction, any required tax treatment will be reflected on the invoice. Payment methods and due dates will be stated at booking or on your invoice. You agree to pay the amount properly disclosed and authorized for completed services.

6. Deposits, cancellations and rescheduling

If a deposit or prepayment is required for a particular appointment, the amount, due date and applicable refund or cancellation conditions will be disclosed before you pay. No deposit or cancellation fee applies unless it was clearly disclosed to you before you agreed to the booking. Please contact us as early as possible if you need to cancel or reschedule. Any disclosed cancellation or no-show charge will be applied only as stated in the accepted booking and to the extent permitted by law. Nothing in this section waives any refund or cancellation right that cannot lawfully be waived.

7. Weather, location and safety

Because our services are mobile, weather, temperature, wind, precipitation, lighting, site conditions or other circumstances may make a scheduled service impractical or unsafe. We may postpone, reschedule, modify or decline work where conditions could compromise safety or the quality of the result. If we need to reschedule, we will contact you to arrange another appointment. We may stop work if the vehicle or work area presents an unexpected safety risk, or if the vehicle's condition makes the requested treatment unsuitable. We will discuss any material change in scope or price with you before proceeding.

8. Customer concerns and service follow-up

If you have a concern about the service, please contact us promptly at the phone number or email below and describe the issue. Where practical, allow us a reasonable opportunity to inspect the vehicle and discuss an appropriate solution. This request does not shorten or eliminate any rights or remedies available to you under Massachusetts or federal law.

9. Responsibility and legal rights

We will perform authorized services with reasonable care. Nothing in these terms excludes or limits liability for negligence, intentional misconduct, or any other responsibility that cannot legally be excluded or limited. Nothing here waives rights or remedies provided by Massachusetts General Laws Chapter 93A, applicable consumer-protection regulations, or other applicable law. Any allocation or limitation of responsibility in these terms applies only to the extent enforceable under applicable law.

10. Website information and service changes

We make reasonable efforts to keep website descriptions, availability and prices accurate. Website information is general and does not replace the specific service description and price confirmed for your appointment. We may update service offerings and these terms by posting a revised version on this page. The effective date above identifies the current version. A change will not retroactively alter an appointment already accepted unless you agree or the change is otherwise permitted by law.

11. Privacy

We use information you provide to respond to inquiries, schedule appointments, perform services, process payments, maintain business records and provide customer support. We do not obtain permission to use your vehicle photographs in advertising merely because we photograph the vehicle for service documentation. Any separate marketing use requires appropriate permission. These terms do not replace a separate Privacy Policy if one is published on our website.

12. Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, without displacing any consumer protection or other mandatory rights that apply to you. Any court proceeding will be brought in a court with proper jurisdiction and venue under applicable law. This provision does not prevent either party from using an agency, court or other process that applicable law makes available.

13. Contact us

For questions, booking changes or service concerns, contact:

Dirty Dog Detailing
Phone: (508) 400-3514
Email: dirtydogdetailing.com@gmail.com
Website: dirtydoggdetailing.com

Important: This is a practical website terms draft based on publicly available Massachusetts legal sources, not a legal opinion or guarantee of compliance. Laws and their application depend on the facts and how your business operates. Have a Massachusetts attorney review these terms and your actual booking, deposit, refund and tax practices before relying on them.