Dirty Dog Detailing · Massachusetts

Privacy Policy

Effective date: November 6, 2026

1. Information we collect

Depending on how you contact or book us, we may receive your name, phone number, email address, billing or service address, appointment preferences, vehicle make/model/type, vehicle condition details, requested services, messages, photographs you choose to provide, service history, estimates, invoices, payment status and customer communications. Payment information entered through an online payment interface is processed by the payment provider; please do not send full card numbers or security codes by email or text.

2. How we use information

We use information to respond to inquiries, prepare estimates, schedule and perform services, travel to the agreed location, process or reconcile payments, send service updates and receipts, maintain business and tax records, respond to concerns, protect customers and comply with legal obligations. We may photograph vehicle condition for service documentation. Separate permission will be requested before using identifiable customer or vehicle photographs in public advertising or social media.

3. Website, booking and payment providers

Our website is hosted and supported through Wix. Online booking and customer communications may be handled through Jobber Client Hub and related services. Online payments may be processed by third-party payment providers made available through the booking or invoicing platform. These providers may process information to provide hosting, scheduling, customer management, communications, security and payment services. Their own privacy notices also apply to information they collect directly. We do not control third-party websites or services.

4. Disclosure

We may disclose relevant information to service providers that help operate our business; payment providers; professional advisers; or authorities and other parties when required by law or reasonably necessary to protect rights, safety or property or prevent fraud. We do not disclose customer information to unrelated parties for their independent marketing without an appropriate basis or permission.

5. Cookies and website technologies

Wix and integrated services may use cookies or similar technologies for essential site operation, security, preferences and, if enabled, performance measurement. Third-party services linked from our website may use their own technologies. You can manage cookies through browser settings; disabling some may affect site functionality.

6. Retention

We retain information for as long as reasonably needed to handle inquiries and appointments, provide services, maintain business and tax records, resolve disputes, enforce agreements and meet legal requirements. When information is no longer reasonably needed, we take steps to delete or securely dispose of it, subject to applicable recordkeeping obligations.

7. Information security

We take reasonable steps appropriate to our business to protect customer information. Massachusetts law may require a business that owns or licenses defined personal information about Massachusetts residents to maintain a written information security program and safeguards under 201 CMR 17.00 and M.G.L. c. 93H. This public policy is not that internal security program. No system can be guaranteed completely secure. Please do not send sensitive personal or payment information through ordinary email or text.

8. Your choices

You may contact us to ask about information you provided, request correction of inaccurate contact details, or ask us to stop optional promotional communications. We may retain records needed to complete services, maintain accounting records, resolve disputes or comply with law. Requests are handled subject to applicable requirements and reasonable identity verification.

9. Children

Our services and website are intended for adults arranging vehicle services. We do not knowingly seek personal information directly from children under 13. Contact us if you believe a child has provided personal information.

10. Changes

We may update this policy when practices or legal requirements change. The revised policy will be posted here with a new effective date.

11. Contact

Dirty Dog Detailing
Phone: (508) 400-3514
Email: dirtydogdetailing.com@gmail.com
Website: dirtydoggdetailing.com
Bellingham, Massachusetts

This is a general privacy disclosure, not legal advice. It does not replace any written information security program, vendor contracts, breach-response procedures or other safeguards required by Massachusetts law. Update it if your actual data practices or providers change.